Shipping Policy
At Clara Lune, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
HOW YOUR ORDER SHIPS
Orders placed before 3:00 PM (EST) will begin processing the same business day. After placing your order, you will receive an email confirmation letting you know we have received your order and started preparing your items. This preparation typically takes 1–2 business days (Monday–Friday).
After your order has been prepared, it will be shipped from our fulfillment facility and you will receive another email with tracking information so you can follow your package.
From the moment your order leaves our warehouse, delivery usually takes 6–10 business days (Monday–Friday).
Taking everything into account, your order should arrive within 7–12 business days (Monday–Friday) from the day you placed your order.
All orders shipped within the United States qualify for free shipping.
1. General Shipping Information
We currently ship throughout the United States.
While we offer free shipping on all orders within the United States, delivery times may vary slightly depending on your location.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders within the United States, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 6–10 business days (Monday to Friday)
- Total Delivery Time: 7–12 business days
- Order Cutoff Time: 3:00 PM (EST)
- Time Zone: (EST) Eastern Standard Time
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: support@claralune.com We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 03/24/2026)
9: Contact Information
Store name: Clara Lune
Company name: J.R COMMERCE
Company Address: Akersingel 143, 1060 NK Amsterdam, North Holland, Netherlands
Warehouse Address: Room 304, Unit 2, Building 9, Phase 2, Jinxiu Jiangnan, Minzhi, Longhua District, Shenzhen, Guangdong 518000, China
Company nr.: 84772166
Phone: +1 917 722 5221
Email: support@claralune.com
Contact Form: Click Here
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
We aim to respond to your inquiries within 12-24 hours.
