As soon as your order is on its way, we will send you a confirmation email that includes your tracking information. This allows you to monitor your shipment and see the latest delivery updates.
If you already have your tracking number, you can track your order directly using our tracking page.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, unworn, in original condition, with tags and original packaging.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged, defective, or incorrect. In those cases, we will cover the return shipping costs.

Returns must be approved before being shipped back, and items must be sent to our returns warehouse.

Once we receive and inspect your return, refunds are processed to the original payment method within approximately 10 business days.

You can read our full Return & Refund Policy on our Refund Policy page.

If your order arrives damaged or defective, please contact us within 7 days of receiving your order so we can resolve the issue for you as quickly as possible.

Please email support@claralune.com
and include the following information:
– Your order number
– Clear photos of the damaged item and packaging
– A short description of the issue

Our team will review the situation and work with you to find a suitable solution as soon as possible. Your satisfaction is very important to us, and we’re always here to hel

Yes, we currently ship exclusively within the United States.

Estimated delivery times are as follows:
Processing time: 1–2 business days (Monday–Friday)
Shipping time: 6–10 business days (Monday–Friday)
Total delivery time: approximately 7–12 business days from the date of purchase.

Please note that delivery times are estimates and may be affected by carrier delays or busy periods.

You can find more information in our Shipping Policy page.

We accept a variety of secure payment methods to make your shopping experience easy and safe. The payment methods we currently accept include:

– Visa
– Mastercard
– American Express
– Apple Pay
– Google Pay
– Maestro
– Shop Pay

All payments are processed securely using SSL encryption technology to ensure your personal and payment information remains protected.

All prices on our website are listed in USD.

For more information, please refer to our Payment Policy.

Orders can be cancelled within 30 minutes of being placed. After this period, orders are processed automatically and can no longer be cancelled.

If your order has already been processed or shipped, you may return the item after delivery in accordance with our Refund Policy.

Discount codes can be entered at checkout in the “Discount code” box. After entering the code, click “Apply” and the discount will be applied to your order total. If the code does not work, please contact us for assistance.

You can find a size chart on each product page with detailed measurements to help you select the correct size. If you are between sizes or unsure, please contact us and our team will be happy to help you choose the right fit.

If you couldn’t find the answer you were looking for, our support team is here to help.

Feel free to contact us:
Email: support@claralune.com
Phone: +1 917 722 5221

or through our Contact form

We aim to respond to all inquiries within 12–24 hours on business days (Monday–Friday).